Network Operator at Broadband Infraco
Network Operator at Broadband Infraco
Broadband Infraco is a new State-Owned Enterprise (SOE) that will sell high capacity long distance transmission services to licensed fixed and mobile network operators, internet service providers and other value added network service providers, which they can either use for expanding the reach and capacities of their own networks or resell on to their custom…
Network Operator
Key Responsibilities:
Reporting to the NOC Supervisor: the incumbent will:
- Proactive Network Surveillance of Transmission, IP, Environmental and Fiber management systems
- Provides first level technical support (TAC-1) activities according to customer service level agreements (SLA).
- Ensure that customer SLAs are achieved by speedily resolving faults.
- Active surveillance of customer services on 24x7x365 basis.
- Co-ordination of the Broadband Infraco Fault/Problem management process.
- Act as an interface between the Broadband Infraco’s customer and the NOC.
- Customer relations through consistent communication of progress on fault resolution.
- Dispatching of regional Technicians and high-level support personnel (TAC-2).
Qualifications and Experience:
- National Diploma in Electrical or Computer Systems Engineering.
- The candidate must have an experience on Telecommunication Network), Courses in specific products e.g., SDH, DMWM, TNMS, Experience in the field (approximately 2 years) to understand the inter-connectivity of the various elements of network in the physical layer, Ability to explain to Technicians on site required actions and identifications of components at a detailed level, Experience in using diagnosed software and understands the IP Network.
Applications and a comprehensive CV to be e-mailed to careers@infraco.co.za
Interested and qualified? Go to Broadband Infraco on infraco.co.za to apply
